| Section A: Emotional Exhaustion |
| # | Item |
0 | 1 | 2 | 3 | 4 | 5 | 6 |
| 1 |
I feel emotionally drained by my work. |
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| 2 |
Working with people all day long requires a great deal of effort. |
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| 3 |
I feel like my work is breaking me down. |
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| 4 |
I feel frustrated by my work. |
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| 5 |
I feel I work too hard at my job. |
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| 6 |
It stresses me too much to work in direct contact with people. |
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| 7 |
I feel like I’m at the end of my rope. |
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| Section B: Depersonalization |
| # | Item |
0 | 1 | 2 | 3 | 4 | 5 | 6 |
| 1 |
I feel I look after certain patients/clients impersonally, as if they are objects. |
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| 2 |
I feel tired when I get up in the morning and have to face another day at work. |
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| 3 |
I have the impression that my patients/clients make me responsible for some of their problems. |
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| 4 |
I am at the end of my patience at the end of my work day. |
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| 5 |
I really don’t care about what happens to some of my patients/clients. |
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| 6 |
I have become more insensitive to people since I’ve been working. |
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| 7 |
I’m afraid that this job is making me uncaring. |
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| Section C: Personal Accomplishment |
| # | Item |
0 | 1 | 2 | 3 | 4 | 5 | 6 |
| 1 |
I accomplish many worthwhile things in this job. |
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| 2 |
I feel full of energy. |
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| 3 |
I am easily able to understand what my patients/clients feel. |
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| 4 |
I look after my patients’/clients’ problems very effectively. |
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| 5 |
In my work, I handle emotional problems very calmly. |
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| 6 |
Through my work, I feel that I have a positive influence on people. |
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| 7 |
I am easily able to create a relaxed atmosphere with my patients/clients. |
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| 8 |
I feel refreshed when I have been close to my patients/clients at work. |
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